The CV Dealer Industry
There are approaching 400,000 new commercials vehicles sold through the UK’s commercial vehicle dealer industry every year since 2004. There were many more uses trucks and vans sold in this time. Despite the dip during the recession, both the market for vans and trucks are in long term growth, whereas the car market has been less stable, with the market declining since 2003.
The trucks and vans themselves are becoming better and better, with broader ranges and more options, meaning that the people involved have to have greater product knowledge. There are smaller gaps between the best and worst vehicles, which means that the quality of customer service will be the difference between success and failure. It is people that make customer service happen – this is why it is so important that the right people are placed in the perfect roles. Companies are looking for individuals who will make them stand head and shoulders above the rest in terms of sales ability and aftersales support.